Oxygen Medical Aid

oxygen medical aid

Oxygen Medical Aid prides itself in providing pocket-friendly healthcare solutions tailor-made to suit people at different stages of life. Whether you are a professional with a young family, or you’re getting on in age; whether you fall in the high or low income brackets, you will find a healthcare package suitable to your specific station.

Furthermore, people in need of specialised care such HIV/AIDS patients and sufferers of chronic conditions will benefit from health management programmes purposely developed to make their lives easier. And if you think that Oxygen is like your typical health cover that takes ages to process claims, think again. Beneficiaries of Oxygen Medical Aid receive their claims within 24 hours. Financially, Oxygen is a steady ship with reserves exceeding the 25% required by law. It is also a holder of the coveted AA- global credit rating, the second highest ranking a scheme can achieve. As at 2010, it had a whopping 65,000 members and close to 150,000 beneficiaries. Two years ago it joined forces with Medshield Medical Aid, bringing its base of beneficiaries to more than 250,000. It is presently the nation’s fourth largest medical insurance scheme.

Value for money

Delivering value for money to this huge client base is Oxygen’s primary concern. To achieve this, they have developed a range of products that succinctly captures the medical needs of the different modern families living in South Africa. Established professionals with a little extra cash to spare can enrol for the Medshield MediBonus package under which they will enjoy cover for in and out-of-hospital visits as well as such perks as a generous chronic condition cover. This plan also includes evacuation to hospital in case of an emergency. The Medshield MediPlus option includes medical cover for up to 32 chronic ailments on top of unlimited in-hospital cover. Basic dental and optometric healthcare are also covered here.

But those who are just getting started career-wise and want a scheme that is affordable but provides them with good quality basic healthcare have the option of signing up for the Essential CareCross plan. Beneficiaries of this scheme will only be able to visit healthcare providers within the CareCross network. The Essential package covers a young family, ensuring they get access to decent health facilities without impinging too heavily on their budget. Those who opt for this scheme are given a personal savings account to cater for their day to day medical bills.

Customer service

Other than these tailor-made plans, members of the Oxygen Medical Aid scheme can expect top service every step of the way right from the time they sign up to the day they are making claims. Their efficient IT system ensures all processing is done quickly and securely, and that client data remains completely confidential. They also endeavour to provide their policy holders with as much information about the intricacies of each product as well as information on how to safeguard their health. As proof of their attentiveness to their customers’ needs, Oxygen not only assures members a claim processing time of not more than a day, it also guarantees them that call will be picked within 14 seconds!