Terms and Conditions

Last updated: 5 December 2025


Welcome to https://medicalaidsinsouthafrica.co.za (the “Website”).

These Terms and Conditions (“Terms”) govern your access to and use of the Website and any services provided through it. This Website is owned and operated by LIME HOLDINGS (Pty) Ltd, Atlantic Beach Golf Estate, Melkbosstrand, Western Cape, South Africa, 7441 (“we”, “us”, or “our”). By using this Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use this Website.


Nature of Our Service

We are not a medical service provider or insurer.

We are a medical aid comparison and referral platform that connects users with trusted, registered medical aid schemes and providers in South Africa.

When a user requests information or applies for a medical aid plan on our Website, we securely pass the details to an appropriate registered medical aid provider who can assist with a legitimate plan or coverage offer.

We do not directly approve, issue, or manage medical aid plans.

All plan approvals, benefits, premiums, and terms are determined solely by the registered medical aid provider who offers the plan.


Eligibility

By using this Website, you confirm that you:

  • Are 18 years of age or older;
  • Are a resident of South Africa;
  • Have the legal capacity to enter into binding agreements; and
  • Will use the Website for lawful and legitimate purposes only.


Consent to Communication

When you submit your contact details through our Website, you consent to receive related medical aid information, quotes, or communications from our registered medical aid providers. These communications may include email, SMS, or phone contact regarding medical aid plans or related healthcare products relevant to your request.

You may opt out at any time by clicking the unsubscribe link in any message or by emailing info@medicalaidsinsouthafrica.co.za.


Information Logging and Compliance Records

For transparency and advertising compliance, we maintain a full digital record of every submission, including browser type, device type, IP address, and user-submitted details. These records are stored for up to one (1) year for verification, security, and complaint resolution purposes.


Fees and Costs

Our service is completely free for users. We do not charge you for submitting your information or for being connected to medical aid providers. Our platform is supported by referral relationships with the registered medical aid partners.


Accuracy of Information

You agree that:

  • All information you provide on this Website is true, accurate, and complete.
  • You will not use another person’s information or impersonate anyone.
  • Providing false or misleading information may result in disqualification or legal action.
  • We do not guarantee that all medical aid plans or offers received will be suitable or approved. Decisions regarding plan approval, benefits, and terms are made entirely by the respective registered medical aid providers.


No Medical Advice

We are not a medical advisor or insurer. All content on this Website is for informational purposes only and should not be taken as professional medical or healthcare advice. Before enrolling in any medical aid plan, you should review the terms carefully and, if necessary, seek independent advice from a qualified professional.


Intellectual Property

All content, text, graphics, software, and trademarks displayed on this Website are the property of LIME HOLDINGS (Pty) Ltd or its licensors. You may not copy, reproduce, distribute, or modify any part of the Website without prior written permission.


Advertising and Legal Compliance

This Website complies with:

  • The Electronic Communications and Transactions Act (ECTA)
  • The Protection of Personal Information Act (POPIA)
  • Google Ads and Microsoft Ads transparency policies

We clearly identify our ownership, disclose how user information is used, and only share data with registered and compliant medical aid providers.


Limitation of Liability

To the fullest extent permitted by law, LIME HOLDINGS (Pty) Ltd, its directors, employees, or agents shall not be liable for any loss or damage (direct, indirect, incidental, or consequential) arising out of your use of this Website or the offers presented through it. Our total liability shall not exceed the amount paid by you for using our services (if any), which are typically free of charge.


Indemnity

You agree to indemnify and hold harmless LIME HOLDINGS (Pty) Ltd, its affiliates, employees, and partners from any loss, liability, claim, or expense arising from:

  • Your use or misuse of the Website,
  • Any breach of these Terms, or
  • Any violation of applicable laws or third-party rights.


Termination

We reserve the right to suspend or terminate access to this Website at any time, without prior notice, for any user who:

  • Misuses the Website,
  • Submits false or fraudulent information, or
  • Violates these Terms or any applicable law.


Governing Law

These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes arising from the use of this Website or its services shall be resolved in the competent courts of South Africa.


Contact Information

For all privacy, advertising, or administrative queries, please contact:

LIME HOLDINGS (Pty) Ltd
Atlantic Beach Golf Estate, Melkbosstrand, Western Cape, South Africa, 7441
Postal: Suite 354, Private Bag x1, Melkbostrand,7437
Email: info@medicalaidsinsouthafrica.co.za